QUESTIONS & ANSWERS




Q1.What is your terms of packing?    

A: Generally, we pack our goods in brown cartons. If you worry about damage to goods in transit, we can offer service to wooden case.

Q2.What is your terms of payment?    

A: Sample orders: 100%T/T, Normal orders: 30%T/T as deposit, and 70% before delivery.If necessary, we'll show you the photos of the products and packages before you pay the balance.

Q3.What is your terms of delivery?     

A: EXW, FOB, CFR, CIF, DDU.

Q4.How about your delivery time?      

A: Generally, it will take 30 days after receiving your advance payment.The specific delivery time depends on the items and the quantity of your order.And Sample orders delivery within 20 days.

Q5.Can you produce according to the samples?      

A: Yes, we can supply motor with customized logo and keyde logo.

Q6.What is your sample policy?      

A: We can supply the sample , but the customers have to pay the sample cost and the courier cost.

Q7.Do you test all your goods before delivery?      

A: Yes, we have 100% test before delivery

Q8:How do you make our business long-term and good relationship?      

A: 1.We keep good quality and competitive price to ensure our customers benefit. 

2.We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.

Q9.What is your warranty?      

A:Motor : 2years , 7Ah battery 1.5year, 10.5Ah battery 2 years; Other accessories parts : 1year